0SHIPPING + FULFILLMENT
All orders are processed and shipped from our Silver Spring, MD facility within 2–4 business days. Once shipped, continental domestic orders may take 2–5 days (Orders less than $20 use USPS First Class, resulting in up to 7 days of transit) to arrive, dependent on location. Tracking notification emails are sent as soon as the order is processed, not shipped. Alaska and Hawaii may take a bit longer. Be aware, ship time does not include in–studio processing.
Skincando prefers UPS ground shipping (estimated 2–5 business days) for our domestic USA customers, but uses USPS priority mail in some instances.
AN IMPORTANT NOTE
Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen or missing from an unreliable or unsafe shipping address.
Please consider shipping to an address where someone is always present to receive the delivery.
RETURNS OR EXCHANGES
At this time, we do not offer refunds on purchased products. All of our products are available in travel sizes to test before purchasing full size products.
For an exchange, please email HQ@skincando.com within 7 days of receiving your order and we will issue you a Return Authorization Number (RA#). We require that your item is returned within 10 days of receiving your RA#. Please note that all exchanges that do not meet the 7 day requirement for requesting a RA# will be ineligible for an exchange.
Upon receiving your RA#, you have 10 days to ship your return.
If you decide to return an item to Skincando, you are responsible for the original shipping charges to you, that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Skincando.
Upon acceptance of the merchandise for return, we will process your merchandise exchange within 7 business days, at which time you will be notified by email.
We reserve the right to reject any exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense.
Items that appear used upon inspection are not eligible for an exchange.
PRIVACY POLICY
This privacy policy sets out how Skincando uses and protects any information that you give Skincando when you use this website. Skincando is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Skincando may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.